What exactly do I need to do to change my name or mobile number on my Jililudo account?

Changing your name or mobile number cannot be done directly through the app or website — this is intentional and in place for security reasons. To make a change, please contact us via live chat or at support@jililudo.click. Changing your mobile number involves a verification process. An OTP will be sent to your old number and another to the new one — the change is completed once both are verified. If your old number has been lost or deactivated, alternative verification is available using your national ID and account details. This process typically takes 24–48 hours. For name changes, KYC documents are cross-checked — name changes are only permitted for valid reasons such as marriage or a legal name change.

If I have an issue with Jililudo, where and how can I get in touch — could you walk me through all available channels and their hours?

Jililudo offers three main contact channels. The first and fastest is Live Chat — available 24/7, seven days a week. Write in Bengali and an agent will typically respond within 3 minutes. Use the floating chat button on the right side of the app or website. The second channel is email — support@jililudo.click. This is best suited for general enquiries or sending documents, with a typical response time of 24–48 hours. It's also the right address for privacy-related requests. The third option is the in-app "Help" section, which provides automated answers to common questions and includes a link to connect directly with Live Chat if needed. For urgent payment issues, Live Chat remains the most effective option.

jililudo | Privacy Policy — Your Data, Handled With Care

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Introduction — Why This Policy Matters

Using any platform online involves sharing some information — that's just how it works. But every user has the right to know where that information goes and how it's being used. Jililudo believes transparency is the foundation of trust.

That's why this Privacy Policy is written in plain, accessible language — keeping legal jargon to a minimum. Whether you want to know how your phone number is being used, where your bKash transaction data goes, or whether any information can be deleted — you'll find all the answers on this page.

Jililudo is an internationally licensed platform and adheres to international data protection standards. Keeping your data safe is our legal obligation — not just a promise.

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What information we collect

Jililudo only collects information that is genuinely necessary to provide its services. No excessive or unnecessary data is requested.

Information collected at registration

Mobile number — for account verification and security purposes.
Password — stored in encrypted form and never visible in plain text.
Date of birth — for age verification (to confirm 18+).
Email address — optional, but providing it makes account recovery easier.
Full name — required if the KYC process is initiated.

Payment & Transaction Information

BKash/Nagad/Rocket/DBBL number — for processing deposits and withdrawals.
Transaction amount and time — for financial records and dispute resolution.
Transaction history — to comply with Anti-Money Laundering (AML) regulations.

Information Collected Automatically During Use

IP address — for fraud prevention and geographic relevance.
Device information — operating system, browser, and screen resolution.
Session data — how long you played each game and which pages you visited.
Cookies & local storage — to improve your experience.

Information collected during KYC verification

Photo of your national ID, passport, or driving licence.
Proof of address — such as a utility bill or bank statement.
Selfie — required in some cases to verify your identity against your submitted documents.

Sensitive data is never collected

Jililudo never collects information related to religion, political views, health details, or other sensitive personal data. Full credit/debit card numbers are never stored.

2

How Your Information Is Used

Collected data is used strictly for defined purposes. The fact that Jililudo holds your data does not mean it will be used for anything beyond those stated purposes.

Data Type	Purpose of Use	Legal Basis
Mobile Number	OTP verification, support communications, security alerts	Contractual
Transaction Data	Payment processing, AML compliance, and dispute resolution	Legal Obligations
IP Address	Fraud detection and identification of duplicate accounts	Legitimate Interest
Gaming History	Personalized offers, responsible gaming monitoring	Consent-Based
Email Address	Promotional messages (if opted in), account recovery	Consent-Based

Jililudo analyses your gaming history and preferences to deliver a personalised experience. By understanding patterns such as which games you play most and when you're most active, relevant offers are sent your way. You also have the right to opt out of this analysis at any time.

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Sharing Data with Third Parties

Jililudo never sells or rents your data. However, limited information may be shared with trusted third parties as necessary to operate our services.

When your data may be shared

Payment Processors: bKash, Nagad, and other payment gateways receive limited data solely to complete transactions.
Game Providers: Companies such as Pragmatic Play and JILI receive minimal session data solely for the purpose of operating their games.
Identity Verifier: For document verification during the KYC process.
Legal Authorities: We may be required to disclose information under legal obligation, such as a court order or government investigation.
Anti-Fraud System: Limited technical data is shared with fraud detection services.

When your data is never shared

Advertisers or marketing companies.
Data brokers or data resale platforms.
To social media companies.
To competing gaming platforms.
For any unnecessary purpose without your consent.

International Data Transfers

Some game providers or payment services are based outside Bangladesh, which means your data may be transferred internationally. Jililudo ensures that all such transfers comply with international data protection standards.

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Data Security Measures

Jililudo uses multiple layers of security to protect your data. Even if one layer is compromised, the others remain active.

Technical Security

256-bit AES encryption with TLS 1.3 — in transit.
Passwords are stored using bcrypt hashing — no one can read them directly.
Two-Factor Authentication (2FA) — an added layer of security.
Firewall and intrusion detection systems — to block unauthorized access.
Regular penetration testing — to identify and address vulnerabilities.
24/7 security monitoring — with alerts for any unusual activity.

Administrative Security

Restricted access — only authorized staff can access specific data on a need-to-know basis.
Regular security training for all staff.
Data Processing Agreements (DPA) signed with all third-party processors.
In the event of a data breach, affected members will be notified within 72 hours.

No online system is 100% impenetrable — that's a fact. But Jililudo maintains the highest industry standards and is always prepared to act swiftly in the event of any incident.

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Cookies & Tracking Technologies

Cookies are small files stored in your browser. Jililudo uses cookies to enhance your experience — not for unnecessary tracking.

Types of Cookies We Use

Maintaining login sessions, security verification, and remembering your language preference. The site cannot function properly without these.

Remembers your game preferences, display settings, and recently viewed games. These can be turned off, but your experience will be less personalized.

Data on which pages get the most traffic and game loading times is used to improve the site. This is fully anonymized — no individual can be identified.

How to Manage Cookies

You can delete or disable cookies at any time through your browser settings.
Disabling essential cookies will keep you from staying logged in — you will need to log in every time.
You can opt out of tracking via Settings → Privacy in the mobile app.
If your browser has Do Not Track enabled, Jililudo honors that setting.

6

Your Rights

You have a number of rights over your personal data. Jililudo respects these rights and responds promptly to any requests.

Right to Access Your Data

You can request to know what information Jililudo holds about you. A full list will be provided within 30 days.

Right to Rectification

If you request a correction to inaccurate or outdated information, Jililudo is obligated to update it.

Right to erasure

Your personal data will be deleted when your account is closed or upon request — though certain information may need to be retained for a specified period due to legal obligations.

Right to Data Portability

You can request a full download of all your data in a machine-readable format (JSON or CSV).

Right to Restrict Processing

You have the right to object to your data being used for certain specific purposes.

Right to Lodge a Complaint

If you believe Jililudo has violated your privacy, you can contact us directly or file a complaint with the relevant authority.

To exercise these rights, email us at privacy@jililudo.click — or submit your request in Bengali via Live Chat. We typically respond within 7–30 days.

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How Long Your Data Is Retained

Jililudo does not retain data indefinitely. Once it is no longer needed, it is deleted or anonymized.

Data Retention Period

Account Details: For the duration of your active account + 5 years after closure (as required by law).
Transaction Records: 7 years — in accordance with financial law and anti-money laundering regulations.
KYC Documents: 5 years after verification.
Gaming Log: 3 years.
Support Chat: 2 years.
Marketing Preferences: Until you opt out.
Session Cookies: Automatically deleted when the browser is closed.

What Happens When It Expires

Once the retention period ends, your data is either permanently deleted or anonymized so that it can no longer be linked to you in any way. Anonymized data may be used for statistical analysis.

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Protection of Minors' Data

Jililudo strictly enforces an 18+ policy. No data is collected from anyone under the age of 18, and any such data collected inadvertently is promptly deleted.

What Happens When a Minor Is Identified

The account is suspended immediately.
All collected data is permanently deleted.
A process is initiated to return the deposited funds to the guardian.
If a parent or guardian makes a request, full cooperation is provided throughout the process.

If you suspect a minor is using Jililudo, please contact support@jililudo.click immediately. We will take swift action.

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Privacy-Related Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us. Feel free to write in Bengali.

Privacy enquiries email

support@jililudo.click

Live Chat

24/7 instant support in Bengali

Response Time

7–30 business days for data requests

Changes to this Policy

This Privacy Policy may be updated from time to time. For significant changes, you will be notified via SMS to your registered mobile number or through an in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Jililudo Privacy Policy — explained in plain English

Our commitment to protecting your information

256-bit SSL Encryption

Your data is never sold

Restricted Access

Your own control

Secure Data Storage

Advertising Opt-Out

Who This Policy Applies To